Speakers

Sohan David is an experienced outsourcing and technology leader with over two decades of experience working with global organisations since 2004. As the driving force behind TBS Global, he specialises in AI-powered contact centre solutions, business process outsourcing, automation, tax and finance services, SaaS solutions, and scalable resourcing models.

Sohan helps organisations transform customer engagement and back-office operations through AI-driven inbound and outbound contact centre solutions, CRM integration, automated lead management, intelligent IVR, customer service, and human-assisted AI workflows. His approach combines technology, domain expertise and skilled global teams to improve customer experience, increase efficiency, reduce operating costs and support scalable growth.

With teams across Australia, the Philippines and South Africa, Sohan focuses on building flexible, technology-enabled outsourcing models that integrate seamlessly with client operations. His expertise spans contact centre transformation, AI automation, tax and finance operations, 3PL logistics, SaaS and offshore staffing, helping businesses build smarter, more efficient and scalable operations.