Speakers

Chloe is Head of Merchant Experience at Pinch, an Australian payments platform built to ensure businesses get paid on time, every time. Pinch improves cash flow and automates invoice payments from customers to businesses in a way that strengthens relationships, not just systems. With over 15 years of experience across healthcare, health tech, and SaaS, Chloe has led high-performing teams across customer success, experience, and growth. She’s known for translating complex challenges into practical strategies that deliver real results.

Throughout her career, Chloe has scaled operational systems, developed solutions rooted in customer needs, and helped shape sustainable growth in both startup and established environments. At Pinch, she champions internal alignment as the foundation of external success, and believes the right payment policies can make getting paid on time a given, not a gamble.