Most organisations do not fail because someone decided to do the wrong thing. They fail in the distance between what their systems, structures and commitments say happens and what actually happens in reality. Cara Thiele calls this the Integrity Gap™. It tends to open at the point where a business grows past the leader’s direct line of sight, and it stays invisible for as long as capable people keep absorbing it.

Australian law places a personal duty on officers, and courts have found that officers include people well beyond the boardroom. That duty now expressly covers psychosocial risk, which means it applies as much to a professional services firm as to a warehouse. Many directors and owners hold this duty without having been told what it requires.

This session sets out what the law actually asks of you, what changes between a business of twelve people and a business of fifty, and why the information a leader most needs is often the information least likely to reach them.

Attendees will leave with a clear view of where the gap sits in their own business and two questions they can put to their leadership team the following Monday.