If AI tools can’t find your business today, tomorrow’s customers won’t either. And if those same AI tools can’t reach your real company data, they can’t help you sell, support, or scale.
In this session you will learn how StoreConnect with Salesforce lets you:

Centralise all business and customer data into a single source of truth
Publish AI-native Markdown content that makes your business more discoverable to modern AI tools
Edit your site and content directly with your own AI tools
Build a true Agentic Foundation ready for Agentforce
Deploy agents that answer product, policy, and order questions for shoppers and potential customers in real time
Use AI to qualify, nurture, and respond to inbound leads with full customer context

Most small and mid-sized businesses sit in the middle of a painful gap. Websites, ecommerce platforms, POS systems, and customer records live in separate tools. The result is a business that is invisible to AI crawlers and unusable by modern agents. You keep buying more software, stitching fragile integrations, and still lose both discoverability and operational power.

StoreConnect on Salesforce closes that gap, competing with the top end of town without requiring you to sell the farm!

StoreConnect is built natively on Salesforce. Your website, ecommerce store, point of sale, product catalogue, inventory, orders, content, and every customer record live in the same system. No sync layers. No duplicate logic. No data silos. Everything your business knows sits inside Salesforce, the same platform Salesforce positions for SMBs as the foundation for Agentforce and a genuine 360-degree customer view.

Content in StoreConnect is stored as clean Markdown. This is not a formatting convenience. Markdown is structured, lightweight, and machine-readable. Modern AI tools and agents parse it far more reliably than messy HTML or locked CMS formats. Your site becomes discoverable to the AI systems that increasingly decide how customers find and evaluate businesses.

Because the content lives in Markdown inside Salesforce, your own AI agents can update product pages, policies, promotions, and FAQs directly. No waiting for a developer. No logging into a separate CMS. Agents grounded in your live data make changes that stay consistent across web, mobile, and in-store experiences.

This combination creates a real Agentic Foundation. All commerce, content, and customer data sit in one governed system ready for Agentforce. Agents do not invent answers. They pull from your actual products, pricing, policies, inventory, and customer history. You get enterprise-grade accuracy without enterprise complexity or cost.

Deploy StoreConnect AI Agents powered by Agentforce on your site. They answer product questions, check stock, explain returns, recommend complementary items, and guide buyers through configuration in real time using only your data. Routine support load drops. Conversion rises. Customers get instant, accurate help instead of waiting or bouncing away.

The same unified data powers Agentforce across sales and marketing. Agents summarise new enquiries, draft personalised follow-ups, qualify leads against your criteria, and surface the right next action for your team. Because the agent already knows the customer’s order history, browsing behaviour, and support tickets, every response carries real context instead of generic fluff. Inbound volume becomes manageable instead of overwhelming.

This is the combination Salesforce markets to small and growing businesses: one trusted platform that eliminates data silos and puts Agentforce to work. StoreConnect simply extends that platform into full commerce (website, ecommerce, and POS) without forcing you to leave the Salesforce ecosystem or manage yet another stack of tools.

You stop fighting for visibility and access. You get both.