FlexiRates

FlexiRates is Australia’s leading specialised payment solution for local councils, designed to revolutionise rate collection and enhance community engagement. Powered by Bill Buddy’s proven payment platform, FlexiRates empowers councils to improve collection rates while providing ratepayers with unmatched flexibility and convenience.

Our dual-portal system transforms the rates experience:

• Council Admin Portal – complete oversight of ratepayer accounts, overdue tracking, and multi-channel communications.

• Ratepayer Self-Service Portal – residents can manage payment schedules, update details, and access full payment histories securely.

Key features include:

• Flexible payment scheduling (weekly, fortnightly, monthly, quarterly)

• Real-time updates and reporting

• PCI DSS compliance for top-level security

Councils using FlexiRates have reduced admin workload by up to 60% while improving ratepayer satisfaction through convenient and transparent payment management.

As digital transformation becomes essential, FlexiRates provides the secure, modern foundation councils need to optimise revenue collection and serve their communities better.

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