The core product functions are divided into two main components. The first is an AI Receptionist that autonomously manages all inbound phone calls. This receptionist uses a customised voice,  name, and personality selected by the business. It is capable of answering enquiries using the business's specific data, executing structured processes for complex requests such as generating quotes or processing bookings, transferring calls to human staff, taking detailed messages, filtering spam, and dynamically adapting to the caller's language mid-conversation. 

The second component is the Digital Workforce, known as Workers. These configured processes automate recurring administrative duties, such as drafting responses to customer reviews, dispatching appointment reminders, following up on sales leads, updating customer relationship management records, producing detailed reports, and conducting outbound calls.