Artificial intelligence and rapid technological change are transforming how organisations operate, make decisions and manage work.

But the impacts are not only technical.

AI, automation and digital transformation can affect employment, skills, workplace roles, access to services, privacy, inclusion, trust and accountability. These impacts can create significant social risk if they are not identified and managed early.

All Things Social Impact helps organisations understand the human consequences of technology adoption and organisational change.

Our approach applies social impact thinking to emerging business risks by asking:

Who is affected?

Who benefits?

Who may be disadvantaged or excluded?

How will jobs, roles and skills change?

What risks exist around trust, transparency, privacy or bias?

How should organisations engage with employees, customers, communities and other stakeholders during periods of change?

Our services can include:

• AI social impact and risk assessment

• workforce transition and workforce impact analysis

• automation and job change assessment

• stakeholder and employee impact analysis

• digital inclusion and accessibility considerations

• social equity and distributional impact analysis

• trust, transparency and accountability considerations

• responsible AI and social governance frameworks

• social risk identification and mitigation

• change and transition planning

• impact measurement and monitoring

• training and capability building.

We do not provide technical AI implementation or cyber security services.

Our role is to help organisations understand the people, social systems and stakeholder impacts associated with technological change.

This complements technical, legal and governance expertise by ensuring that the human consequences of change are considered alongside operational and commercial decisions.

As AI becomes increasingly embedded in business, organisations will need more than policies and technology controls.

They will need the capability to understand how those decisions affect people.

That is a social impact issue.