Simplify business automation to optimise customer engagement and productivity. Topics include:

• Barriers to optimal automation
• Replacing spreadsheets and disconnected systems
• Consolidating front office and middle office workflows onto a single platform
• Enabling Customer 360 view
• Optimising engagement and impact for all stakeholders
• Automating sales, service and marketing processes
• Integrating to back-office systems (eg Accounting)
• Gaining insights into customers, products, sales, service and activities using real-time dashboards and metrics
• Assessing technology options
• How to Start – ROI, Technology, MVP and Roadmaps