Artificial intelligence is everywhere, but it can be hard to separate the hype from what’s actually useful. In this session, Lext will cut through the noise with a grounded, honest look at how AI actually works and where it can go wrong.

We’ll take a deep dive into the strengths and limitations of tools like ChatGPT, Gemini or Copilot, using real-life case studies from Australian organisations that we’ve worked with. You’ll hear where AI has succeeded, where it has failed, and what those outcomes tell us about how to use it safely and effectively in your own organisation.

We’ll explain in plain terms how AI tools generate responses, why they sometimes get things wrong or make things up, and what it takes to make them more accurate, current, and useful in a business context.

This seminar will be particularly valuable for anyone in IT, procurement, legal, operations, or any team exploring how AI might help them work smarter. You’ll leave with a practical understanding of what to watch out for, what to look for, and what good AI use actually looks like in the real world.

What we’ll cover:

• How generative AI tools like ChatGPT actually work (in simple terms)

• Why these tools sometimes hallucinate or give outdated answers

• Real case studies from Australian organisations using AI

• The risks of using AI without the right oversight

• How human judgment and domain knowledge make AI far more effective

• A behind-the-scenes look at a smarter, safer AI setup in action

• Top things to know before bringing AI into your workplace

• Best practices for getting useful results from AI