Business leaders today face a paradox: more data than ever, yet less clarity. In the race to digitise, many organisations have lost sight of the human experience at the heart of business. In this seminar, Erik Ingvoldstad introduces the AI Experience Revolution – a new way of thinking that shifts focus from technology for its own sake to technology that simplifies, empowers, and connects.

Drawing on his Humanistic Thinking framework: Listen, Feel, Think & Do, Erik demonstrates how businesses can cut through complexity, build trust, and design experiences that matter. He will share how AI, when applied with empathy and purpose, transforms customer interactions, augments decision‑making, and unlocks new opportunities.

The PayTech Neo suite, consisting of Neo Business (unified finance platform), Neo Engage (Customer Relationship Augmentation platform) and Subtrac (subscription management platform), serve as live examples of this approach, showing how technology and design can work hand in hand to make business banking and operations seamless, intuitive, and truly human‑centric.