Traditional outsourcing has evolved into a smarter, more innovative model where the lines between back office, middle office, and front office have blurred. Outsourcing is no longer limited to large global captives or in-house delivery centers. It’s a powerful tool that can be leveraged by anyone—from self-employed entrepreneurs to major enterprises and everything in between. In this talk, we’ll explore the concept of Smart Scaling Beyond Borders: how SMEs and startups can turbocharge growth using borderless, flexible teams. One of the keys to managing remote teams effectively is the ability to build strong working relationships and have strong local knowledge. An outsourcing firm fills this gap and becomes your partner in a remote location. Modern outsourcing is not just about saving costs—it’s about unlocking new revenue streams, reducing overhead, and transforming capital expenses into more agile operating expenses. Discover how to scale smarter and stay lean while competing at a global level. Artificial Intelligence (AI) has the power to transform outsourcing services. The world of the future will convert a lot of analogous work into a smart, AI-led process flow. In this talk, we will also cover various models of engagement—from traditional outsourcing, managed operations, Employer of Record, Shared Services, and the powerful AI BPO of the future.